Delivery & Returns
We aim to dispatch all orders within 1 working day (Monday - Friday). Orders are sent using Royal Mail and should fit through a standard letter box.
UK - £1.60 P&P
Royal Mail within 1 - 3 working days*
Europe - £1.99 P&P
Standard International mail within 3 - 7 working days*
US & Rest of World - £1.99 P&P
Standard International mail within 5 - 10 working days*
*Working days exclude Saturdays, Sundays and UK Bank Holidays.
Please note: Any delivery time-scales quoted above are indicative only and does not account for custom delays; we cannot accept liability for delayed delivery caused by any third party. In addition to this, we cannot investigate lost orders with Royal Mail until 20 working days from the due date of delivery have past.
Returns & Refund Policy
We hope that you will be delighted with your purchase, but if you are not entirely satisfied please let us know by emailing us at email@example.com so that we can help resolve any problems.
Footwear Solutions NI Ltd., 42 Topped Mtn Rd., Enniskillen, Co. Fermanagh BT94 3DD
We want happy customers and always offer a full refund, exchange or replacement.
Goods must be returned (at your own expense) within 14 days from the date of receiving your order. We recommend obtaining proof of postage from the Post Office as without proof of postage we may not be able to process your refund, exchange or replacement (in the unlikely event your return is lost in transit). Refund timescales may vary so please allow up to 48 hrs for the refund to appear on your credit/debit card, Paypal account or bank statement.
Wish To Cancel Your Order?
Before dispatch you may still cancel your order. In this instance please send us a notice of cancellation by emailing firstname.lastname@example.org with your name, address and order number.
Received An Incorrect Or Faulty Item?
If you suspect that the goods you have received are not what you have ordered, please email email@example.com with your name, address, order number, details of the product(s) received and whether you require a refund or replacement. We will then advise on how to proceed with your refund or replacement.